{"id":111501,"date":"2026-08-26T17:44:02","date_gmt":"2026-08-26T15:44:02","guid":{"rendered":"https:\/\/conmedia.org\/?p=111501"},"modified":"2026-08-26T17:44:02","modified_gmt":"2026-08-26T15:44:02","slug":"callcenter-wie-hotline-beschaeftigte-dem-hass-der-kunden-trotzen","status":"publish","type":"post","link":"https:\/\/conmedia.org\/?p=111501","title":{"rendered":"Callcenter: Wie Hotline-Besch\u00e4ftigte dem Hass der Kunden trotzen"},"content":{"rendered":"<p>Bei Anruf Wut: Rund 250.000 \u00bbContact-Center-Agenten\u00ab arbeiten in Deutschland, oft schlecht bezahlt und unter Stress. Was sie gegen den psychischen Druck tun \u2013 und was inzwischen die KI \u00fcbernimmt.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Bei Anruf Wut: Rund 250.000 \u00bbContact-Center-Agenten\u00ab arbeiten in Deutschland, oft schlecht bezahlt und unter Stress. Was sie gegen den psychischen Druck tun \u2013 und was inzwischen die KI \u00fcbernimmt.<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-111501","post","type-post","status-publish","format-standard","hentry","category-allgemein"],"acf":[],"_links":{"self":[{"href":"https:\/\/conmedia.org\/index.php?rest_route=\/wp\/v2\/posts\/111501","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/conmedia.org\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/conmedia.org\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/conmedia.org\/index.php?rest_route=\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/conmedia.org\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=111501"}],"version-history":[{"count":0,"href":"https:\/\/conmedia.org\/index.php?rest_route=\/wp\/v2\/posts\/111501\/revisions"}],"wp:attachment":[{"href":"https:\/\/conmedia.org\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=111501"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/conmedia.org\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=111501"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/conmedia.org\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=111501"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}